Terms and Conditions
To protect your own interests please read the conditions carefully before you click the tick box to confirm you have read them. If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email our customer queries department at the above address and telephone number BEFORE you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.
By placing an Order and purchasing goods from Candle and Blue, whether you order over the phone, or you buy through our website www.candleandlbue.co.uk, you enter into a legally binding agreement with us on the following Conditions. By using our website, even if you do not buy anything, you also agree to the Terms and Conditions set out below. If you do not agree to be bound by these terms and conditions you may not access or use this website.
You should read and understand these Conditions because they affect your rights and liabilities.
1.These are the Standard Terms and Conditions of Sale of Candle and Blue, St Andrews Castle, St Andrews Street South, BSE, Suffolk, IP33 3PH UK
2. ("The Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods"). VAT number 868 5858 49
Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form.
In accordance with the provisions of the Consumer Contracts Regulations 2013, you have the right to withdraw from this transaction and obtain a full refund if you request one within 14 days after delivery. Details of your right to withdraw can be found in Clause 13.1 below.
With the exception of upholstered furniture see section 7, to which statutory cancellation rights do apply. This does not apply unless they are faulty, damaged or missing.
THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.
3.1 In these Conditions
Conditions means the standard Terms and Conditions of sale set out in this document.
Contract means the contract for the sale of the Goods.
Payment Card means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order.
4.1 Delivery area means England, Wales, Scotland & Northern Ireland. For further information on areas not covered by "Free Delivery" please click here.
Goods, which you have ordered including any installment of the goods or any parts for them, which are available for, purchase from our Web Site in accordance with the Conditions.
Information System means a system for generating, sending, receiving, storing or otherwise processing electronic communications.
Order means any order placed by you with us for the supply of Goods.
Order Form means the electronic order form completed and submitted electronically by you.
Regulations refer to the Consumer Contracts Regulation 2013.
5. Web Site our presence on the World Wide Web, currently accessible via the address www.candleandblue.co.uk.
5.1 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.
5.2 Unless the context otherwise requires.
5.2.1 Words importing the singular shall include the plural and vice versa.
5.2.2 Words importing the masculine gender shall include the feminine gender and vice versa.
5.2.3 References to persons shall include bodies of persons whether corporate or incorporate.
5.3 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.
5.4 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.
6. Basis of the sale
6.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.
6.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
6.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.
6.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
7.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).
7.2 Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon sending an email to you, advising that your goods have been dispatched and will be with you shortly.
7.3 You will receive an Invoice and Order Receipt Email Confirmation shortly after placing your order. This is not an acceptance of the order.
Orders are accepted at our sole discretion. The order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.
All orders placed online and over the phone will no longer include a printed invoices. You will still receive a copy of your order via email as normal; which will show your contact details and a listing of the items ordered. Please keep this email safe, as you may wish to return an item.
7.3 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.
7.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
7.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.
7.6 We reserve the right to make changes in the specification of the Goods, which are required to conform to any applicable statutory or EC requirements. Candle and Blue shall be entitled to cancel any contract at any time for whatever reason and shall not be responsible to the Customer for any loss or damage.
7.7 Furniture Orders and Cancellation under section 28 of the CCRs - Any order made to customer specifications cannot be cancelled. This covers all customer specification furniture orders.
We do, however, understand that you may need to cancel an order.
If you do need to cancel your Made to Order Upholstery including cushion pads, and cushions, seat pads and seat covers (i.e. conservatory suite, sofa or chair) or Made to Order Furniture, you may cancel within 48 hours of placing your order. Your order will not be processed during this 48 period of time. After 48 hours we will pass on the order to the manufacturer for processing. After this 48 period of time we reserve the right to charge up to 35% of the value of the order should you request the order be cancelled.
There is no charge for withdrawing an order within 48 hours of placing the order.
We cannot accept any cancellations or amendments for Made to Order Upholstery and Made to Order Furniture after this period, nor can we accept any Made to Order Upholstery or Made to Order Furniture back once it has been delivered to you the customer unless there is a fault or warranty issue.
Before you place your order, please check the unit is not too large for the room; it will fit through doors and up the stairs etc.
The manufacturer/logistics company will be in contact with you shortly afterwards to arrange delivery. It is your responsibility to check for damage, we cannot accept liability once you have signed for the delivery. Only sign the delivery form once you have visually checked the goods have arrived in perfect condition, and have not been damaged whilst in transit. It states clearly on the form you will be asked to sign that the goods received are in perfect order.
If after cancellation, Furniture/Upholstery that has been delivered must be kept in good collection, ready for collection by our logistics firm. This does not affect your statutory rights.
Furniture and larger items - please contact us first. These will need to be returned directly back to the manufacturer or warehouse and not to us directly.
Should you wish to return a Standard Furniture Item within 14 days of receipt and would like our own logistics firm to collect a charge of £75.00 will apply. Any goods returned that are found to be damaged may not be refunded in full. The cost of returning furniture delivered to postcodes, which is not covered by our “Free Delivery” service will incur a charge of no more than £140.00.
No charges apply if you wish to cancel a Standard Furniture order prior to dispatch.
To cancel an order call 01284 624078 (9am to 5pm, Monday to Friday) or email email@example.com
7.8 Quality - Candle and Blue warrants that all goods shall upon delivery and for a period of 12 months from the date of delivery thereafter be of satisfactory quality and be reasonably fit for any purpose which they are commonly supplied.
7.9 The warranty given in Condition 7.8 will not apply and Candle and Blue shall have no liability defect of goods that arises from fair wear and tear, willful damage, the Buyers negligence, abnormal working conditions, accidental damage or loss or damage caused by a third party, loss or damage due to sunlight, water, rusting, fire, misuse or alteration of repair of the goods.
8. Price of the goods
8.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.
8.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order. ‘
8.3 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.
8.4 The total price is inclusive of any applicable value added tax.
9 Terms of payment
9.1 Upon providing us with details of the Payment Card and submitting the Order you.
9.1.1 Confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card.
9.1.2 Authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract. We do not offer credit facilities. Orders processed via PayPal are processed on the day the order is placed.
Sagepayments are authorized on the day the order is placed.
9.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.
9.3 Goods returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.
9.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.
10.1 Delivery of the Goods shall be made by a logistics firm/manufacturer or courier to the address for delivery shown in the Order Form. It is important that this address is accurate.
Delivery is into a downstairs room of your choice.
Smaller items will be sent by courier ie Parcelforce, UPS or Myhermes. Tracking information will be sent to the email you have left when you placed the order. This is to the threshold of the property.
All orders delivered by a specialist logistics firm are booked in advance with you and must be inspected upon delivery, before signing to confirm on the delivery note that the items have arrived in satisfactory condition. The driver is allocated a 20 minutes loading/unloading time of which the recipient should remove all packaging and inspect the goods to ensure there is no damage. You will be contacted prior to delivery by the logistics firm to confirm a delivery day and approx. time slot. If this is not suitable another day will be arranged with you.
In the event of damage being found, a description of the damage must be made on the delivery note. We would advise you call us, if possible at this time to notify us of the damage.
We do not accept claims for damages if you have used your own courier.
Once items are accepted and signed for, neither the logistics firm, nor Candle and Blue will be held responsible for any loss or damage. No claim for loss or damaged will be accepted after this time.
All goods must be signed for by a person of minimum age of 18 years old.
Candle and Blue are only able to deliver to the postal delivery address you have entered on your order, unfortunately due to the risk of loss or damage we cannot leave goods in other locations outside your address, including porches, garages, sheds etc. Should you decide to amend the delivery location with the courier firm after it has been dispatched it is your responsibility in the event the item goes missing.
Candle and Blue can only be held responsible for goods signed for by a person at the postal delivery address.
We cannot be held responsible for another person at your postal address signing for a parcel on your behalf, or be held responsible for a parcel that goes missing once signed for.
Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
10.2 We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 working days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 working days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you. Royal Mail deliveries: allow 20 workings day within the EU; allow 25 working days for International deliveries. An indication of delivery times is shown on the website.
10.3 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be have been made in installments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the installments in accordance with these conditions, or any claim by you in respect of any one or more installments will not entitle you to treat the contract as a whole as repudiated.
10.4 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
We will not be liable for your reputation, loss of earnings, profits, revenues or goodwill that are not reasonably foreseeable by us both at the time your order is accepted.
10.5 Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.
10.6 Orders Collected In Person Or On Their Behalf.
10.7 If an order is collected by a customer, either by themselves or using a courier acting on their behalf, then it remains the customers' responsibility to ensure the order reaches them in as good condition as it left Candle and Blue. Therefore if the order arrives damaged then the customer cannot claim a replacement or refund of the item(s) as they are accountable for the damage and/or any other problems with the delivery:
‘We always check all items that leave our premises to ensure they are in perfect condition.
10.8 Please remember that although we offer Free Delivery on items we do subsidise your delivery fees on these items, if you wish to return these items, please note we do not offer a free returns service. We shall have no liability to you if the order is delayed or is not delivered due to circumstances beyond our control. Including (without limitation) delay or failure caused by strikes, transport problems, failure by courier to collect or adverse weather conditions.
International Delivery Charges - Please contact us first to obtain a quote. Not all items are suitable for International Shipping.
11 Risk and property
11.1As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract. Candle and Blue will not be liable for repair costs of Goods or Services, due to accidental damage for example if you drop and break a framed picture, general wear and tear, weather related damaged or external matters once goods have been delivered. Responsibility for purchased goods passes to you The Customer at this point.
If you choose to return an order/products and they are found to have no fault or the fault has been deliberately caused, accidental or negligence, Candle and Blue will return the goods provided you arrange for your own courier to collect the damaged goods. We do not cover the cost of returning items sent by your own courier. A refund will not be issued for the item.
We are entitled to deduct monies from refunds where goods show unreasonable use leading to diminished value.
11.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.
11.3 Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. As part of the checkout process you are required to read and confirm these T&C’s If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply. For deliveries using our parcel carrier service: Should you not be available at the time of attempted delivery you will be left a card with details on so that you can contact the carriers and arrange redelivery yourself. If you do not contact the carrier within 48 hours the goods will be returned to us. In this instance return charges will apply. These charges will also apply if we are unable to deliver the goods due to there being no safe means of access to the place of delivery. The return charge mentioned will be applicable immediately after the items have left our warehouse, i.e. if the order is cancelled after we have dispatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable. Should we be requested to make a second delivery, a £75 re-delivery charge will be levied.
11.4 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of candleandblue.co.uk or any reasonable rescheduling of delivery. Our carriers cannot offer any timed or Saturday drops. If you wish to have a Saturday delivery please contact us for additional charges involved.
11.5 SAFETY NOTICE - PLEASE SECURELY ATTACH FURNITURE TO THE WALL TO PREVENT TIP OVER ACCIDENTS. NEVER ALLOW CHILDREN TO CLIMB INTO DRAWERS OR ONTO ANY OF THE FURNITURE WE SELL.
WE ADVISE YOU PURCHASE PULLOUT DRAWER STOPPERS & FURNITURE WALL STRAPS IF THEY ARE SUPPLIED WITH THE FURNITURE. NOT ALL FURNITURE IS SUPPLIED WITH THESE ITEMS. CONTACT US IF YOU ARE UNSURE.
12 Terms and Conditions
12.1Terms and Conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.
12.1a As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau. Refer to PayPals T&C's if your have made payment through their portal.
12.2 IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS:
‘You are asked to examine the goods as soon as reasonably possible after delivery. We consider this to be within 2 days of receipt. Please do not leave your order wrapped or unpacked.
Items delivered by a logistics company require you check the product on arrival and sign to confirm you accept they have arrived in perfect condition. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 2 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection. In the event that a product arrives damaged, your contact details will need to be submitted to our Manufacturer/Couriers/ Royal Mail for a claim to be processed. Please refer to Paypal's T&C's if you paid using this option. Goods can only be signed for by person aged 18 and over.
12.3 Where a valid claim in respect of Goods delivered is notified to us within 2 days of the delivery date or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
reject the Goods and receive a full refund,
or have the Goods (or the part in question) replaced free of charge.
Please retain all packaging until you are happy with your order.
12.4 Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where.
1) There is no breach of a legal duty of care owed to you by us or by any of our employees or agents.
2) Such loss or damage is not a reasonably foreseeable result of any such breach.
3) Any increase in loss or damage resulting from breach by you of any term of this contract.
In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.
12.5 Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.
12.6 We assume no responsibility for the contents of any other web sites to which this Web Site has links.
12.7 Acceptance of the Goods
The buyer shall have deemed to accept the Goods 48 hours after delivery to the buyer.
After acceptance the Buyer shall not be entitled to reject Goods that are not in accordance with the Contract.
13 Right to Cancel
13.1 You have a right to a cooling off period of 14 calender days after the date on which you have received the Goods to cancel the Contract, and a further 14 days to return the Goods at your cost and receive a full refund of the purchase price. You do not need to give a reason. Refunds will be made within 14 calender days of receiving the goods back.
We are entitled to deduct monies from refunds where goods show unreasonable use leading to diminished value.
13.1 The cancellation period expires after 14 calender days.
To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter, email or by post). You may use the attached cancellation form, but are not obliged to do so. The burden of proof for cancellation lies with the consumer so please keep a copy for your records.
13.2 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
13.3 If you cancel this contract, we will reimburse to you all the payments received from you, included the delivery cost (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (except where it is necessary to establish the nature, and functioning of the goods).
We will make the reimbursement without undue delay, and not later than-
(a) 14 calender days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 calender days after the day you provide evidence that you have returned the goods.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of reimbursement.
13.4 No items can be returned with a driver without signing the relevant complaint form for the damaged item/s. A refund will not be posted until after all goods are collected at which our drivers will only make two attempts to collect.
A refund will be raised if Candle and Blue makes agreements for the customer to dispose of the damaged goods. Failure to comply with this procedure will result in items not being credited or replaced.
13.5 The right to cancel this contract will not apply in respect of Made to order Furniture, Upholstery, Seat pads/cover, Cushion pads/covers, Cushioning Element, Personalised Goods or Goods made to your specification.
Furniture Orders and Cancellation under section 28 of the CCRs - Any order made to customer specifications cannot be cancelled. This covers all customer specification furniture orders.
We do, however understand that you may need to cancel an order.
If you do need to cancel your Made to Order Upholstery (i.e. conservatory suite, sofa or chair) or Made to Order Furniture, you may cancel within 48 hours of placing your order. Your order will not be processed during this 48 period of time. After 48 hours we will pass on the order to the manufacturer for processing. After this time we reserve the right to charge up to 35% of the value of the order should you request the order be cancelled.
There is no charge for withdrawing an order within 48 hours of placing the order.
We cannot accept any cancellations or amendments after this period, nor can we accept any furniture back once it has been delivered to you the customer unless there is a fault or warranty issue.
Before you place your order, please check the unit is not too large for the room; it will fit through doors and up the stairs etc.
13.5 In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us.
13.6 Returning Items, faulty or not, once you have taken receipt of delivery by a logistics firm, manufacturer or via a pallet network.
No items can be returned with a driver/courier/logistics firm without signing the relevant returns form for the item/s. The returns form will be provided at the time of collection. Please retain a copy for your records. This is proof the item has been collected from you and is in the process of being returned back to Candle and Blue or the manufacturer.
A refund will not be processed until after all goods being returned have reached the manufacturer or Candle and Blue and have been checked.
Failure to comply with this procedure will result in items not being refunded or replaced.
13.7 Goods Returned Outside of Returns Period - If you return your purchase/order after the period as outlined above (excludes faulty/damaged goods), we reserve the right not to offer a refund in full.
We reserve the right to return the order to you. You will need to arrange for your own courier/carrier to collect the goods as we do not cover the cost of returns.
13.8 Alternative Dispute Resolution
If we are unable to resolve your complaint satisfactorily internally you can use the Online Dispute Resolution (ODR) site by clicking on this link.
In the unlikely event of not being able to resolve an issue with an online purchase, please see the link below.
Candle and Blue are commited to providing a high quality of service and are registered as a trader on the ODR platform
14. Age Restrictions
We only sell to adults - 18 years of age or over.
By law we cannot sell knives to person under the age of 18.
15.1 Any communication sent electronically by e-mail or otherwise.
15.1.1 Will be deemed to have been sent once it enters an Information System outside the control of the originator of the message.
15.1.2 Will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System, which is capable of access by the intended recipient.
15.1.3 Will be deemed to have been dispatched in the case of a business at its principal place of business and in case of an individual where he or she ordinarily resides.
15.1.4 Will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.
15.2 To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.
16.1 Any communication sent by post will be deemed received by the intended recipient three days following mailing where sent by first class post or five days after mailing where sent by second-class post.
16.2 The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.
16.3 No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).
16.4 If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
16.5 We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.
16.6 The headings in these Conditions are for convenience only and will not affect their interpretation.
17 Product Descriptions
17.1 Candle and Blue will endeavor to ensure at all times that the details portrayed on the Company’s Website, Company’s Literature or elsewhere, including Goods descriptions, dimensions, drawings, specifications, sizing’s, photographs, colours, weights, wool content of throws, cushions and information relating to the Goods is accurate, at all times such details are approximate only and do not form part of the Contract. Candle and Blue shall not be held responsible for any variation of the same nor have any liability in respect thereof. We have made every effort to create as accurately as possible the colour and design of the products that appear on this website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery.
The size and shape of a product may differ from the website when you receive them, dimensions and sizes are shown for this purpose.
Unless otherwise stated the price stated is for one item. Products used in photo shoots are not included in the price and are for illustration purposes only.
Not all goods shown on the website will be available in store.
17.2 Sizes for our products are only approximate.
18 Law and Jurisdiction
18.1 The Contract for the purchase of Products through our Website shall be governed by the Law of England & Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Updated May 2020